1. Scope
This Refund and Cancellation Policy (“Policy”) applies to all payments made to Marwar Mentors Private Limited, a company incorporated under the Companies Act, 2013, having its registered office in India (“Marwar Venture”, “we”, “us” or “our”) for paid services offered under the brand “Marwar Venture”, including business and compliance services, programme and accelerator fees, competition or event registration fees, workshops, and subscriptions to the Startup OS platform (each a “Paid Service”).
This Policy is published in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. It does not apply to any amount invested by an investor directly in a startup; such investments are private transactions between the investor and the startup and are not routed through or refunded by Marwar Venture.
Marwar Venture charges fees only for the services it provides: accelerator and bootcamp programmes (such as Venture Launchpad), workshops and training, the Startup OS platform, mentor facilitation, business, compliance and advisory services, and paid events. These fees are for the services themselves — they are not a payment for selection, funding or investment, and paying a fee does not guarantee any funding, investment or other outcome. Marwar Venture, its parent companies and associates do not guarantee any investment and may or may not fund startups themselves.
Applying to our competitions (including the Build Bharat Challenge, KisanXcelerate, TechSprint and FinPulse) or programmes, and joining the mentor or investor network, are free — there is no application fee. Startups selected in a competition or programme are charged a program fee, which includes legalities & due diligence, online & in-person sessions conducted by industry experts, 1:1 mentorship, Demo Days and more (“Program Services”); refunds of program fees are covered under “Competitions” below.
2. Before you pay
The price, applicable taxes (including GST), what is included, delivery timelines and any service-specific cancellation terms are displayed or shared with you in writing before you pay. Where a service-specific quote, proposal or engagement letter states different refund terms, those terms apply to that service to the extent they are not less favourable to you than the law permits.
3. Programmes, workshops and events
Unless different terms are stated for a specific programme or event:
- Cancellation more than 7 days before the start date: full refund of the fee, less non-recoverable payment gateway charges, if any.
- Cancellation within 7 days of the start date: 50% refund of the fee.
- After the programme or event has started, or in case of non-attendance: no refund, though we may, at our discretion, allow you to transfer to a later cohort or event once.
- If Marwar Venture cancels or reschedules a programme or event, you may choose a full refund or a transfer to the new date.
4. Business and compliance services
- Cancellation before work has started: full refund, less non-recoverable payment gateway charges, if any.
- Cancellation after work has started: refund of the fee for the portion of work not yet performed, after deducting the value of work completed and any costs already incurred.
- Government fees, stamp duty, statutory filing fees, and third-party charges (such as digital signature certificates or name-approval fees) paid on your behalf are not refundable once paid to the authority or third party.
- No refund is available for services that have been fully delivered. Outcomes that depend on government authorities, banks, investors or other third parties (for example, approvals, registrations, ratings, loans or funding) are not guaranteed, and a refund is not available solely because such an outcome was not achieved, provided the service was performed as agreed.
5. Mentor facilitation
- Mentor facilitation fees cover identifying suitable mentors, arranging and scheduling sessions and coordinating the mentoring programme. Mentors are independent professionals; the fee is not a fee for any particular advice or outcome.
- If you cancel before any session has been arranged: full refund, less non-recoverable payment gateway charges. After sessions have been arranged or held: refund for the sessions not yet scheduled, after deducting work already done.
- If a scheduled session does not take place because of us or the mentor, we will reschedule it or refund the fee for that session.
6. Startup OS subscriptions
- You may cancel a subscription at any time; cancellation takes effect at the end of the current billing period, and you will continue to have access until then.
- Monthly subscription fees are non-refundable for the period already started. For annual plans, a cancellation within 14 days of the first payment is eligible for a full refund; after that, no refund is available for the remaining period.
- If you are charged after cancelling, or charged twice for the same period, the incorrect amount will be refunded in full.
7. Competitions
No fee is charged to apply to a competition. Program fees paid by selected startups are refundable as follows: in full (less non-recoverable payment gateway charges) if you withdraw more than 7 days before the first workshop or training session, 50% if you withdraw within 7 days of it, and not after the first session has taken place. If Marwar Venture cancels the program, the fee is refunded in full. Program fees are not refunded because a startup did not win, did not receive a prize, or did not receive funding, as these outcomes are never part of what is paid for.
8. Deficient or undelivered services
If a Paid Service is not delivered as described, or is deficient, please contact us within 15 days of the expected delivery date with details. We will review your request and, as appropriate, re-perform the service, provide a partial refund or provide a full refund. Your statutory rights under the Consumer Protection Act, 2019 are not affected by this Policy.
9. Failed and duplicate transactions
If your account was debited but the payment was not received by us, or you were charged more than once, the amount will be reversed in accordance with the timelines prescribed by the Reserve Bank of India for failed transactions, or refunded by us within 7 working days of confirmation. Please share the transaction reference with us if the amount is not credited within these timelines.
10. How to request a refund
Write to us through the Contact page of this website (topic “Other”) with your name, the Paid Service, the transaction or invoice number, date of payment and the reason for your request. We will acknowledge your request within 48 hours and communicate our decision within 7 working days.
Approved refunds are processed to the original mode of payment within 7 working days of approval. Depending on your bank or payment provider, it may take a further 5–10 working days for the amount to reflect. Where GST was charged, a credit note will be issued as required under the Central Goods and Services Tax Act, 2017.
11. Chargebacks
Before raising a chargeback with your bank, please contact us so that we can resolve the issue. Chargebacks raised for services that have been delivered as agreed may be contested with supporting records.
12. Grievance redressal
If you are not satisfied with the resolution of your refund request, you may contact our Grievance Officer, appointed under the Consumer Protection (E-Commerce) Rules, 2020:
The Grievance Officer, Marwar Venture (Marwar Mentors Private Limited). Complaints can be sent through the Contact page of this website by choosing the topic “Other” and starting the message with the word “Grievance”. Working hours: Monday to Friday, 10:00 am to 6:00 pm IST (excluding public holidays).
We will acknowledge your complaint within 48 hours and resolve it within one month of receipt. You may also approach the National Consumer Helpline (1915 or consumerhelpline.gov.in) or the appropriate Consumer Commission under the Consumer Protection Act, 2019.
13. Changes to this Policy
We may update this Policy from time to time. The version in force on the date of your payment applies to that payment. The updated Policy will be posted on this page with a revised “Last updated” date.